Privacy Policy

Last updated: November 2026

Cottons Bay (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit cottonsbay.com, place an order or contact us, and how we use and protect it.

1. Information We Collect

We collect only the information needed to process your order and respond to you:

• Contact details: your name, phone number and email address.
• Delivery details: your delivery address and city.
• Order details: the products, quantities and any notes you share with us.
• Messages: the details you send us through WhatsApp, email or our contact form.
• Reviews: your name, rating and comments if you leave a product review.
• Technical data: basic information such as your browser, device and pages visited, collected through cookies and analytics tools.

We do not collect or store card or bank details on our website.

2. How We Use Your Information

• To process, confirm and deliver your orders.
• To contact you about your order, including price, availability and delivery on WhatsApp, phone or email.
• To answer your questions and provide customer support.
• To handle exchanges and returns.
• To improve our website, products and service.
• To meet legal and accounting requirements.

3. Ordering Through WhatsApp

When you tap “Order on WhatsApp”, a message with the product name and link opens in WhatsApp. Your conversation with us is then subject to WhatsApp’s own terms and privacy policy. We use the details you share only to handle your order and enquiry.

4. Sharing Your Information

We do not sell or rent your personal information. We share it only when necessary:

• Delivery partners: your name, phone number and address so they can deliver your order.
• Service providers: website hosting, analytics and email tools that help us run the store.
• Legal requirements: where the law or a valid legal request requires us to disclose information.

5. Cookies

Our website uses cookies to remember your cart, keep the site working properly and understand how visitors use it. You can disable cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work correctly.

6. Data Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your information only as long as needed to fulfil your order, provide support and meet legal and accounting obligations. After that, we delete it or remove identifying details.

8. Your Rights

You may ask us to:

• Show you the personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information, where we are not required to keep it.
• Stop sending you messages that are not related to an active order.

To make a request, contact us using the details below.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect information from children under 18.

10. Third-Party Links

Our website may link to other sites, such as Instagram, Facebook or WhatsApp. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date updated at the top.

12. Contact Us

If you have any questions about this policy or your information, contact us:

• WhatsApp / Phone: +92 302 6107901
• Email: info@cottonsbay.com
• Website: cottonsbay.com